Express Next Day Tracked Delivery (FREE)
Premium, express tracked delivery. Receive your items next day.
If you're unsatisfied with your order, please send it back for a full refund. It's important to us that all of our customers are happy, therefore, all purchases come with a hassle free LIFETIME return policy!
Please follow our simple returns process:
1. Send us a message with your order ID and request a return.
2. Post the product and a slip with your name and order number to our returns processing office (don’t worry, we pay for the postage).
3. Once we have received the package, we will process your request immediately.
You will receive a refund for the price paid for the goods in accordance with the refunds policy. Upon receipt of a returned product, we will issue a refund as soon as is possible. We can only issue refunds to the same bank account as the order was placed.
You're covered! All TOOLZILLA products come with a Product Lifetime Guarantee. We design all TOOLZILLA products to last, which is the reason we offer a free Product Lifetime Guarantee for every one of our item’s reasonable lifetime. That means we will review all returned items individually based on their condition and level of use. If we identify a genuine defect with a product that should not be present through normal usage, then we will replace the product for free. However, if that 10 year old screwdriver of yours that has been used to open endless pots of paint is looking a bit sorry for itself, then it might be time to buy a new set! Nonetheless, we will review each case with care and we will let you know if we can replace the product. The TOOLZILLA Product Lifetime Guarantee is not applicable for a specific period of time. This is because each TOOLZILLA product has a varied expected product lifetime. To put in a claim, simply contact one of our customer service team members via the TOOLZILLA website Contact page or using the contact information below. You will need to provide us with proof of purchase for us to process your claim and get things sorted for you quickly. Email: firstname.lastname@example.org Telephone: 0330 127 2009. You’re also well covered as the Product Lifetime Guarantee does not impact your statutory rights. If you would like more information about the TOOLZILLA Product Lifetime Guarantee or if you have any questions, please get in touch and we will be delighted to help.